Returns Policy – No Fault Returns
All products we sell are covered by our 30-day money back guarantee. Simply let us know via post or email that you want to return something, unused, in the original undamaged packaging, in a saleable condition along with your order number and we’ll give you a full refund (CONDITIONS APPLY, SEE BELOW).
Every item we ship is packaged in such a way that the product and products packaging is protected from damage and wear-and-tear during transit; therefore when returning an item for a refund you must package the item in such a way that it arrives back with us in the same condition it was sent, any returns not received in such condition will be subject to a 20% reduction in the refund amount for that particular item. This means you must not write, apply tape or attach items directly to the products packaging.
Returns Policy – Faulty Returns
We will refund or exchange any item deemed to be faulty on arrival providing we have been notified in writing (either by post or via email) within 30 days starting the day after delivery.
We must be informed in writing either by post or by email before your item/s are returned, we then reserve the right to either arrange collection of the goods at our expense or ask you to return the goods at your expense via Royal Mail Recorded Delivery, should we ask you to return the goods we will reimburse you the postage costs up to a maximum of £4.50 per order. All faulty items must be returned in the original packaging. Faults caused by accident, neglect or misuse will not receive any refund or exchange.
If the product/s returned are not deemed to be faulty by our technicians then no refund whatsoever will be issued and the product/s will be returned to you once return postage has been paid.
This returns policy does not affect your legal rights.
